UK Delivery Information

Despite changes to Government guidelines we will continue with our Covid safe measures which have kept us safe and healthy so far without interruption to our usual excellent level of service. 

Courier Delays: Some couriers are experiencing delays due to staff having to isolate and general staff shortages, however, the majority of our deliveries are still successfully made on time. Please keep an eye on your tracking information when you receive it and let us know if you have any queries.

Some specific products being delivered to certain postcodes may see an extended delivery time of up to 21 working days. 

We are still offering fast and free delivery and our team are still here to help with any questions you have.

Order confirmation

When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method.

We check with our warehouse or suppliers to make sure that your desired item is available and can be despatched. In the event that your items are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be dispatched, we process the charges and prepare to despatch your order.

How will my order be delivered?

All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page, (located below product price). Then, we send you a despatch notification after your item/s have left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.

Where does deliver?

Free UK Mainland delivery* for all* orders using our standard delivery method. 

Postcode Exclusions:

* We are unable to deliver any product to the following postcodes BT, GY, HS, IM, JE, KW15+, KY, PA20, PO30-41, TR21-25

Product Specific Postcode Exclusions:

* A very small handful of our products are unable to be delivered to certain Scotland postcodes (Please check product description for exclusions before placing an order) 

Frequently Asked Delivery Questions

I live in a flat/apartment - How does delivery work for me? 

Please note for deliveries to flats/apartments unfortunately our couriers are only authorised to take items to the front of the building and therefore cannot take items up stairs/lifts to your specific flat, we are very sorry about this!

We advise if the items are heavy or you may have trouble transporting these to your flat to ensure someone can be in to assist you with this.