Will I get confirmation of my order?
- Yes, you'll receive email confirmation.
I placed my order but did not receive a confirmation email. Why?
- If you recently placed your order and haven't received a confirmation email from us, there might be a couple of issues we can look into:
- There might have been a misspelling when you entered your email address during checkout
- Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.
- To be on the safe side, we encourage our customers to provide an alternate email to firstname.lastname@example.org
Why do you need my phone number?
- Some of our deliveries our couriers require a contact number to ensure smooth delivery of your order. We won't give to anyone else, it’s kept private and confidential. Plus if there are any issues with your order we can contact you quickly and easily.
Where do you deliver?
- We deliver to the mainland United Kingdom only. Please see Delivery Information page for postcode exclusions.
Do you deliver outside of the United Kingdom?
- No sorry, currently we only deliver within the United Kingdom.
How long does it typically take for your products to be despatched?
- Usually within 48 hours of processing your order, but it can vary for different suppliers.
How long does it typically take for my purchase to arrive once it’s dispatched?
Usually between 2-21 business days. However, delivery times vary with product type and end destination postcode. Please check the estimated delivery time for each product via the product page.
Can my order be delivered to a PO box?
Unfortunately no, we cannot deliver to PO Boxes.